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Providers: Authorization process changing December 1, 2023.

All submissions must be via new portal system.

Pool Contact Information

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NMMIP Customer Service

Contact NMMIP Customer Service (VHBA) for the following:

  • Eligibility and Applications
  • Low Income Premium Program
  • Customer Service
  • Billing
  • Claims
  • Cancellations
  • Policy Change Requests
  • Pre-authorization
  • Benefits

NMMIP Customer Service Office (VHBA)

  • Phone: 1-844-728-7896
  • TTY: 1-844-7287987
  • FAX: 1-620-793-1199 (Premium Billing and Enrollment)
  • FAX: 1-620-792-7053 (Claims)
  • Address: P.O. Box 1090
    2015 16th Street, Great Bend, KS 67530

NMMIP Executive Office

Contact the NMMIP Executive Office for the following:

  • Appeals
  • Complaints
  • Board Information
  • Public Relations
  • Please do not mail claims to the executive office. All claims should be sent to the Customer Service Office.

NMMIP Executive Office

  • Phone: 1-505-424-7105 or Toll Free: 1-866-622-4711
  • Fax: 1-505-424-7107
  • Address (Physical): 1223 St. Francis Dr. Ste. B. Santa Fe, NM 87505
  • Please do not mail claims to this address. All claims should be sent to the Customer Service Office.